About Omotolani

The person
behind the work.

With 7+ years leading cross-functional operations teams across product, content, and service organisations, I've spent my career at one intersection: making complex systems work for real people.

My move into Customer Success isn't a pivot , it's an accumulation. Everything I've built in operations , the process thinking, the stakeholder management, the instinct to find the root cause before the symptom , is exactly what great CS demands.

A background in Counselling Psychology means I understand what customers are actually saying, not just what they're reporting. And building Cusfolio, an AI-powered CS portfolio tool, means I understand the craft from the inside out.

Omotolani Junaid
Open to opportunitiesCSM · CS Ops · B2B SaaS
Beyond the CV

What makes me human.

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Currently reading
Favourite Books
  • The Secret Lives of Baba Segi's Wives , Lola Shoneyin
  • Redeeming Love , Francine Rivers
  • Fine Things , Danielle Steel
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Currently watching
Favourite Series
  • The Originals
  • The Best Thing
  • Make it or Break It
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On repeat
Favourite Movies
  • The Marvel Universe
  • Princess Diaries
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Fun fact

"I'm a quick learner with the ability to investigate and research anything on the internet , if it's out there, I'll find it. My background in psychology helps me navigate situations others might shy away from."

Prefer to listen?

Watch me talk about how and why and transitioned into Customer Success and why I am a great fit for your company. You'll hear how I think about customer health, and how I frame success.

Skills & Tools

The systems I use to
drive customer success.

🎯

Customer Success

Retention strategy, onboarding design, lifecycle management, churn prevention

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Operations & Systems

Process design, workflow optimisation, KPI tracking, escalation frameworks

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Tools & Platforms

HubSpot CRM, Notion, Airtable, ClickUp, Slack, Google Workspace

How I work

The principles I bring
to every account.

01
I read the room before I read the data
A CSM who only fixes what's reported will always be one step behind. I dig until I understand what's actually driving the behaviour , then I address that.
02
Playbooks over heroics, every time
The CSM who saves every account through sheer force of personality is exhausted and irreplaceable. I build the system so the save isn't personal, it's repeatable.
03
The awkward conversation IS the job
My Counselling Psychology background trained me to listen actively before acting. Customers who feel understood trust the solution faster , and stay longer.
Ready to connect?

Let's build something
worth keeping.

Open to CSM and CS Operations roles at B2B SaaS companies. Open to relocation.

Get in touch Book a call →